Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

 

2. Delivery Location

We currently ship to:

  • New Zealand
  • Australia
  • United States
  • Germany
  • Spain
  • France
  • Italy
  • Selected international destinations

If you’re unsure whether we deliver to your location, please contact us before placing your order.

 

Free Shipping within New Zealand!!!

We offer FREE shipping on all New Zealand orders - no minimum spend. We want to make your shopping experience as seamless and enjoyable as possible. 

Shipping Timeframes:

Product Type North Island South Island
Local Stock 1–2 business days 2–3 business days
Overseas Warehouse Fulfillment  7–12 business days 7–15 business days


Your estimated delivery timeframe will be shown at checkout and depends on the product type and your location.


Note:

  • Orders containing both local and overseas items may arrive in multiple shipments.
  • Delivery times are estimates only and may vary due to courier delays, weather, or remote locations.




Free Shipping to Australia 

We offer FREE shipping on all Australian orders.
Delivery timeframes depend on the collection you order from.

Australian Workshop Collection

(From the Australian Workshop)
👉 https://urbancaps.co.nz/collections/from-the-australian-workshop

  • Estimated delivery: 3-5 business days
  • Dispatched directly from Australia Warehouse

Overseas Warehouse Fulfilment

  • Estimated delivery: 7–12 business days

📌 The estimated delivery timeframe will be shown at checkout based on the product selected.


Free Shipping to United States 

We offer FREE shipping on all United States orders.

  • Estimated delivery: 7–12 business days
  • Applies to all products

Delivery times may vary slightly due to customs processing or local courier delays.

Free Shipping to Selected European Countries

We offer FREE shipping to the following European destinations:

  • Germany
  • Spain
  • France
  • Italy

Estimated Delivery Time (Europe)

  • 7–14 business days

Delivery times may vary depending on customs clearance and local courier services.

International Shipping

For our valued customers outside of the USA and Australia, we offer international shipping at competitive rates. Shipping times may vary based on your location.

Customs and Duties

International customers are responsible for any customs duties or taxes imposed by their respective countries. Please be aware of your local customs regulations before placing an order.

Order Confirmation

After placing an order, you will receive an order confirmation email. If you have any questions about your order or need assistance, our customer service team is here to help. Contact us at info@urbancaps.co.nz

Returns and Exchanges

We want you to love your Urban Caps purchase. If, for any reason, you are not satisfied, please review our Returns and Exchanges Policy for detailed information on how to initiate a return or exchange.


5. Shipping Costs

We offer free shipping on all our products. However, Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped. Any extra charges will be clearly shown at checkout.

6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at info@urbancaps.co.nz or Live Chat: 9am–5pm

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@urbancaps.co.nz or Live Chat: 9am–5pm